Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Friendly staff
Great service
Room maintenance
Dining experience
7.4/10
Very good
Rooms
7.5
Location
8.4
Service
8.1
Dining
5.9
Guest reviews
7.4/10
based on 8 reviews
7.9
7.9/10 based on 792 reviews
Jack
United Kingdom,
April
2024
7.4/10
The hotel is conveniently located with easy access to public transportation and nearby attractions. The rooms are cozy, but the lack of a garbage box was a small inconvenience. The service was pleasant and efficient, although there was a minor issue in the room that needed attention. The dining experience offered a decent selection that could be improved. The location gets high marks for its proximity to key tourist spots, but the closure of a nearby subway station was inconvenient.
Rooms
7.0
The rooms were cozy, but missing a garbage box.
Service
8.0
The service was kind and helpful, addressing issues promptly.
Location
9.0
The hotel's location was excellent with easy access to key attractions and public transport.
Dining
6.0
The dining options were satisfactory but could use a wider variety.
Facilities
7.0
The hotel provides basic facilities for a comfortable stay.
Edith
United Kingdom,
March
2024
7.4/10
I had a pleasant stay despite a few issues. The hotel provided a free upgrade due to water damage, and the service was excellent. However, the room lacked a garbage box and had some mold on the walls.
Rooms
8.0
I appreciated the free upgrade received due to water damage. The room was clean, but it lacked a garbage box and had some mold on the walls near the bathroom.
Service
9.0
The staff was very eager to help, printing out many pages for us and providing excellent service. They were friendly and helpful, making our stay pleasant.
Location
7.0
The hotel location was convenient for exploring Vienna, with nearby restaurants and easy access to public transportation. However, there was a constant smell of cigarette smoke in the area.
Dining
6.0
The breakfast was lovely, offering continental options and the chance to make delicious waffles. However, it fell short of 4-star hotel expectations, more in line with a 3-star level.
Facilities
7.0
The facilities were minimal but functional. Overall, my two-night stay was enjoyable despite some room issues.
Friendly staff
Room maintenance
Richard
United Kingdom,
December
2023
8.0/10
I had a pleasant stay at this hotel. The rooms were cozy and well-equipped, but they could get noisy at times. The service was extremely nice and helpful, although there was a minor Wi-Fi issue in the rooms. The location was great, near many attractions and with easy access to bars and restaurants. The dining experience was good, with a variety of options available. Overall, a comfortable and convenient choice for a stay in Wien.
Rooms
8.0
The rooms had a very good cleaning and were possibly in need of new carpet. They were equipped with a minibar, coffee machine, and everything needed for a comfortable stay. However, they can be noisy.
Service
9.0
The service here was extremely nice and helpful. The staff was really polite, but they accidentally threw away my paper bag.
Location
9.0
The location of the hotel is very nice, close to many attractions, bars, restaurants, and just a short distance to the city center. Perfect for historical places of interest seekers.
Dining
7.0
The dining experience was good with plenty of options available. The home-made ice-cream was a nice touch, but the menu seemed to remain the same throughout my stay.
Facilities
7.0
The hotel facilities were adequate and met my needs during my stay.
Great location
Noisy rooms
John
United Kingdom,
November
2023
7.6/10
My stay at the hotel was pleasant overall. The rooms, located on the 5th floor and tucked in a corner, were small but clean with comfortable beds and a new bathroom. Unfortunately, there was no access to WiFi, but the room itself was very nice and clean, and the AC worked even when we were out.
Rooms
8.0
The rooms were small but clean with comfortable beds and a new bathroom.
Service
9.0
The service, on the 3rd floor, was wonderful with friendly and helpful staff despite some language barriers. Someone even came to our room on the second day of our stay.
Location
9.0
The location was great, with many restaurants within walking distance and about a 20-minute walk to the city center. It was also close to Nashmarkt and the subway station, making it convenient for exploring and dining.
Dining
5.0
The dining experience was a bit of a letdown, with limited options and poor quality. However, there are great bars and restaurants nearby to explore instead.
Facilities
7.0
Mary
United Kingdom,
October
2023
6.4/10
My stay at the hotel was a mix of highs and lows. The rooms could do with an upgrade, but the hotel provided a smartphone for use during my time in Vienna, which was a great convenience. The service was friendly and helpful, but a parking mishap resulted in unexpected expenses. The location was convenient for exploring the city, though some amenities were lacking. The dining experience was adequate, and the facilities were decent overall.
Rooms
7.0
The rooms were spacious and equipped with a smartphone for guests to use during their stay in Vienna, which was a nice touch.
Service
6.0
The service, including the cleaning staff and housekeeping, was pleasant and accommodating. However, an unfortunate incident with parking caused unexpected expenses that impacted my stay.
Location
8.0
The hotel is conveniently located near bars and restaurants, making it easy to access the city center. However, the proximity to public transportation was affected by a nearby subway station closure.
Dining
5.0
The dining options, served in the lobby, were adequate but not impressive for a four-star hotel.
Facilities
6.0
The hotel facilities were decent but could benefit from improvements in certain areas.
James
United Kingdom,
September
2023
7.2/10
I had a pleasant stay at the hotel with spacious and clean rooms, although there were some issues with the service. The location was convenient, but the dining experience left much to be desired.
Rooms
8.0
The rooms are big, comfortable, and clean, with all necessary amenities.
Service
7.0
While the service was extremely nice and helpful, there were instances of negligence like throwing away my belongings.
Location
9.0
The hotel is well located, not far from the center and near nice restaurants, making it a good choice for a stay.
Dining
5.0
The dining experience was a total disappointment with limited options available.
Facilities
7.0
The facilities provided were adequate for a comfortable stay.
Clean rooms
Poor dining experience
Lawrence
United States,
July
2023
7.2/10
The hotel is in a convenient location, offering easy access to public transportation. The rooms, despite showing signs of wear, are very clean. The staff is helpful and friendly, although there are some issues with Wi-Fi in the rooms. The dining options are decent, with the opportunity to enjoy some delicious waffles. Overall, a good value for the money.
Rooms
7.0
The rooms were very clean, even though they looked worn out, especially the bedhead.
Service
8.0
The staff was very eager to help and printed out helpful information for us. However, there was a reception problem affecting the Wi-Fi in the rooms.
Location
8.0
The hotel is in a good location, close to public transportation options like the metro and tram. However, the dining area can get crowded in the morning.
Dining
6.0
The dining experience was okay, with continental options and the chance to make delicious waffles. It could be improved with additional amenities like slippers and complimentary water in the rooms.
Facilities
7.0
The hotel offers decent facilities to meet basic needs.
clean
crowded dining
Mike
United States,
June
2023
7.8/10
Staying at this hotel was a mixed experience. The rooms were well apportioned and very comfortable, ideal for a family with kids. However, the temperature control was a bit challenging, as it remained too cold even at the highest setting. The location was great, close to many fine cafes and restaurants, making it convenient for exploring the city center. The service was exceptional, with the staff being incredibly accommodating, especially Mr Mesaadi, who provided expert guidance on dining and sight-seeing. The dining options were decent, offering a good variety but may not be the best value for money. Overall, a comfortable stay with a few minor drawbacks.
Rooms
7.0
The rooms used to be a suite and were really very comfortable and nice for a family with kids. However, the temperature control was a bit of an issue, remaining too cold even at the highest setting.
Service
9.0
The staff was extraordinarily friendly and helpful, especially with dining and site-seeing recommendations. Mr Mesaadi was particularly kind and expert in dealing with people.
Location
8.0
The hotel's location was great, close to many fine cafes and restaurants, and it was really good for getting into the city center and tourist sites.
Dining
7.0
The dining experience was nice with a decent spread of breads and cold dishes, with few hot options like scrambled eggs. The value for money might not be the best.
Facilities
8.0
The facilities were convenient and suitable for a comfortable stay.
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